ITIL, going beyond improving IT services, also solves business problems. By balancing adaptability and rigor, many organizations can reap many benefits from ITIL. These are 10 of the biggest gains to be made from implementing ITIL.
Recognition
ITIL is the world's most accepted approach to IT service management and delivery. Many are even confused by the difference between ITIL and ITSM. Organizations using ITIL include the IRS, BP, Disney, and Microsoft.
ITIL is also globally recognized....