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Tyne and Wear, , United Kingdom
Job Title: 2nd Line Engineer
Location: Newcastle (full-time onsite)
Salary: £30,000 - £35,000
Industry: Retail
About the Company
Our client, a well-established and growing retail organisation based in Newcastle, is seeking an experienced and proactive 2nd Line Engineer to join their dynamic support team. This is a fantastic opportunity to work in a fast-paced environment where you'll be exposed to a wide range of technologies and have the chance to develop your technical skills while providing exceptional customer support.
Role Overview
As a 2nd Line Engineer, you will be responsible for providing advanced technical support to clients, resolving escalated issues, and ensuring the smooth operation of IT systems. You will play a crucial role in diagnosing and troubleshooting complex technical problems while maintaining excellent customer service standards.
Key Responsibilities
Technical Support: Provide 2nd line support to clients, troubleshooting hardware, software, and network issues.
Incident Management: Resolve escalated incidents efficiently, ensuring minimal disruption to business operations.
Systems Administration: Manage and maintain Windows Server environments, Active Directory, and Microsoft 365.
Network Management: Monitor and troubleshoot network infrastructure, including routers, switches, and firewalls.
User Support: Assist end-users with technical queries, offering remote and on-site support as needed.
Key Skills & Experience
Minimum of 2 years' experience in a 2nd Line Engineer or similar IT support role.
Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration.
Experience with networking technologies, including TCP/IP, DNS, DHCP, and VPNs.
Familiarity with firewalls, routers, and switches (preferably Cisco or Fortinet).
Strong troubleshooting skills, with a methodical and analytical approach to problem-solving.
Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
Experience with remote desktop tools and ticketing systems.In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
Slangs & AI meanings
Patsy Cline is London Cockney rhyming slang for a line of cocaine.
he/she looks real good, like "that guy is fine"
Feel fine is British slang for nine pounds sterling.
Brighton line is bingo slang for the number fifty−nine. Brighton line is bingo slang for the number nine.
Beginning every sentence with "like". "Like we went to the mall and like I saw him looking at me."
a single fishing line with hook attached used manually to catch cod fish or other fish
Noun. A quantity of powdered drug, such as cocaine, that is chopped and presented as a line to be snorted.
The line fired from a line-throwing gun.
(1)Adj. Cute or a hottie. Used like, "He is so fine." See Bodacious.
A light line that is coiled up and then heaved across to a jetty or another ship in an attempt to pass a line. It is weighted at one end using a special knot called a "Monkey's Fist", which is normally surrounding a lead weight.
Imaginary line across your airplane’s wingspan. A primary goal in ACM is to keep your adversary in front of your threenine line.
2nd Line Engineer
Patsy Cline is London Cockney rhyming slang for a line of cocaine.
he/she looks real good, like "that guy is fine"
Feel fine is British slang for nine pounds sterling.
Brighton line is bingo slang for the number fifty−nine. Brighton line is bingo slang for the number nine.
Beginning every sentence with "like". "Like we went to the mall and like I saw him looking at me."
a single fishing line with hook attached used manually to catch cod fish or other fish
Noun. A quantity of powdered drug, such as cocaine, that is chopped and presented as a line to be snorted.
The line fired from a line-throwing gun.
(1)Adj. Cute or a hottie. Used like, "He is so fine." See Bodacious.
A light line that is coiled up and then heaved across to a jetty or another ship in an attempt to pass a line. It is weighted at one end using a special knot called a "Monkey's Fist", which is normally surrounding a lead weight.
Imaginary line across your airplane’s wingspan. A primary goal in ACM is to keep your adversary in front of your threenine line.
2nd Line Engineer
The 2nd Engineer Battalion is an engineer battalion in the United States Army which can trace its lineage back to 1861. Organized 31 December 1861 in
Companies were formed. The 2nd Line units joined the 2nd North Midland Division. The first unit of the North Midland engineers to go overseas was the 1/1st
The 2nd Combat Engineer Regiment (2 CER) is an Australian Army combat engineer regiment located at Gallipoli Barracks in Brisbane, Queensland. It is part
Royal Engineers (RE) units to the 47th (1/2nd London) Division, the 47th (London) Infantry Division, the 56th (London) Divisions, and the 60th (2/2nd London)
(Northumbrian) Divisional Engineers were duplicated by 505–508 Companies, but instead of the new units being assigned to the new 2nd Line division (23rd (Northumbrian)
Hamlets EVC and simultaneously the formation of a new 2nd Tower Hamlets (East London) Engineer Volunteers. The officers' commissions for the new unit
and Engineer Volunteer units composed of part-time soldiers eager to supplement the Regular British Army in time of need. One such unit was the 2nd Gloucestershire
Carpathian Sapper (Engineer) Battalion 1st Carpathian Field Engineer Company 2nd Carpathian Field Engineer Company 3rd Carpathian Field Engineer Company 3rd
these 2nd Line units would be the same as the original, but distinguished by a '2/' prefix. In the case of the Glamorgan Fortress Engineers 3rd Line and
again as a 2nd Line duplicate of 43rd Division. The 1st and 2nd Line Field Companies were mixed across the two divisions. The divisional engineers were organised