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Sanya, Hainan, China
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
St. Regis Hotels
Slangs & AI meanings
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A religious service where fallen comrades are remembered and mourned.
The guy at the party no one seems to know. They usually lurk in the kitchen near the booze.
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United Service Organization.
Bernice is American slang for cocaine.
service station
A unique identifier that is issued to each member of the Canadian Forces. It replaced the Social Insurance Number as the common unique identifier for serive members. Consists of a letter and then eight digits.
Serpico is slang for cocaine.
Clearance or service letter; fake service letter
Public Service Announcement
Be my guest is a slang expression of encouragement.
Service air
Crevice was old slang for the vagina.
Guest Service Agent
Public Service Announcement.
A religious service where fallen comrades are remembered and mourned.
The guy at the party no one seems to know. They usually lurk in the kitchen near the booze.
Service is slang for sexual intercourse.
Lip service is slang for fellatio.
United Service Organization.
Bernice is American slang for cocaine.
service station
A unique identifier that is issued to each member of the Canadian Forces. It replaced the Social Insurance Number as the common unique identifier for serive members. Consists of a letter and then eight digits.
Serpico is slang for cocaine.
Clearance or service letter; fake service letter
Public Service Announcement
Be my guest is a slang expression of encouragement.
Service air
Crevice was old slang for the vagina.
Guest Service Agent
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he guest starred on The Practice, Snoops, The Division, and Once and Again. Woodside made a guest appearance on JAG in its final season as FBI agent Rod
1990s. (recurring seasons 1, 5; guest season 2). Luke Grimes as Kayce John Dutton, a former US Navy SEAL, a Livestock Agent (later Commissioner) and John