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Sligo, , Ireland
Full Time Reservations Agent - Sligo
WE ARE HIRING FOR A RESERVATIONS AGENT AT THE GLASSHOUSE HOTEL!
We are looking for a friendly, professional, and customer-focused Reservations Agent to join our Reservations team. As the first point of contact for guests, you’ll play a key role in creating a warm and welcoming first impression—primarily over the phone. You’ll handle bookings with efficiency and care, providing expert knowledge on our rooms and services, while confidently upselling to enhance customer experiences. If you have an excellent phone manner, a passion for hospitality, and thrive in a collaborative team environment, we’d love to hear from you.
About Us
Join our 4-star, family-owned hotel in central Sligo, renowned for its excellence in customer service and warm, welcoming guest experience. Located along the beautiful Garavogue river, our 116 beautifully designed bedrooms and a dedicated team of 130 staff, we take pride in creating a friendly and memorable stay for every guest.
The Role
This is an exciting full-time role that reports to the Reservations Manager, working Mon-Fri with weekly shifts from 8.30am to 5pm or 10.30am to 6pm. Some flexibility with alternating Saturdays and bank holidays. You will also be working alongside the Reservations Supervisor, Sales, Finance and Front Office Teams.
Key responsibilities
· Handling daily reservation enquiries and convert bookings across phone, email, and third-party platforms with confidence
and professionalism.
· Sell rooms, maximise occupancy and identify opportunities to enhance customer experience and grow revenue
· Demonstrating an excellent telephone manner and strong computer literacy, pay attention to details, ensure clear communication
and efficient processes
· Delivering a seamless and efficient reservation experience for every guest, ensuring a warm and welcoming first impression.
· Building strong relationships with key bookers and corporate clients
· Supporting the smooth day-to-day operation of the Sales & Reservations office
· Accurately manage all reservations, including conference and group bookings, and coordinate effectively with relevant hotel departments.
· Collaborating with the Accounts and Reception teams to ensure a consistent approach to customer service.
·
How will you stand out from the crowd
· If you are currently working in a hotel reservation’s role
· Experience of using Hotspot or other Property Management System although training will be provided
· Background in hospitality or customer care
· Interest in Revenue Management and career advancement in this field
Benefits
· Training & Development to support your career progression
· Free cark parking
· Staff meals
· Annual staff parties and recognition days
· Access to Employee Assistant Service
**All applicants must have a valid work permit.**
The Glasshouse Hotel is an equal opportunities Employer
The Glasshouse Hotel
Slangs & AI meanings
Noun. A prison sentence. Serving one's time, or doing time.
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Full monty is slang for the complete amount.
The vertical rise and fall of water caused by the gravitational pull of the sun and moon.
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Entirely full.
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Narcotics agent or police officer
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Having both a moustache and a full beard.
Full Time Employee
Having full control of one's body and mind. See also Not the full quid
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Reservation
Harry Lime is London Cockney rhyming slang for time.
Full Time Reservations Agent - Sligo
Noun. A prison sentence. Serving one's time, or doing time.
Full is American and Australian slang for drunk.
Full monty is slang for the complete amount.
The vertical rise and fall of water caused by the gravitational pull of the sun and moon.
Ram−jam full is slang for crammed full.
Entirely full.
Time is slang for a prison sentence.
Travel agent is drug slang for a dealer of LSD.
John Bull is London Cockney rhyming slang for full. John Bull is Cockney rhyming slang for an arrest (pull). John Bull is Australian slang for drunk.
Narcotics agent or police officer
The appearance of muscle pressing against skin. The best competitive bodybuilders manage to look simultaneous full and shredded.
Having both a moustache and a full beard.
Full Time Employee
Having full control of one's body and mind. See also Not the full quid
Bird lime is London Cockney rhyming slang for time.
Reservation
Harry Lime is London Cockney rhyming slang for time.
Full Time Reservations Agent - Sligo
county/city identifier (e.g. L for Limerick City and County; SO for County Sligo). SSSSSS – a one to six-digit sequence number, starting with the first vehicle
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