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Sliema, Malta Island, Malta
Our VIP department is growing, and we are looking for new talent to join us on our journey!
Working at our company means working at a young, international, and fast-paced iGaming and technology company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun!
You'll be an essential member of the VIP Team, providing an unbeatable experience for our VIP clients. You will provide a service that exceeds our customer expectations, taking ownership and ensuring queries and issues are resolved on the first contact. You'll be working in a fast-paced environment which is constantly evolving and innovating, putting our customers at the heart of everything we do.
Your daily tasks will be
Building long-term customer relationships to increase engagement and gain the loyalty and trust of VIP players;
Taking ownership of the assigned portfolio and managing players proactively;
Delivering outstanding service to VIP players through chat and telephone calls, ensuring their needs are met promptly and effectively, while maintaining a high level of professionalism and personalisation.
Acting upon opportunities that drive retention, growth, and reactivation, monitoring new potential VIPs, increase product and brand knowledge;
Carrying out daily reviews of biggest winnings and losses, take advantage of most recent player betting behaviours;
Identifying and providing data-driven solutions and applying the best industry practices in solving queries and taking full ownership of escalated customer issues;
Analysing the performance of your portfolio, key KPIs;
Applying the best practice in relation to hosting and attending events which will require frequent travelling.
What we expect from you
At least 3+ years experience within the online gaming industry;
Understanding of cryptocurrencies, sports betting, and casino games;
Very good English language skills both written and verbal. Any other language skill is a plus;
Excellent writing and communication skills with an eye on detail;
Commitment to delivering the absolute best VIP experience;
Proactive and positive mindset, ability to handle stressful situations and challenging conversations with the customers;
Ability to multitask and priorities the daily workload;
Project management skills.
Benefits that support your growth, well-being, and work-life balance
Generous learning & development package: personal development opportunities & trainings, company-wide knowledge sharing & trainings.
Opportunity to Invest: Become a part of the Group’s venture fund, Slice of Yolo, and invest in our future.
Well-Being Focus: Monthly sports allowance, three wellness days per year, and private health insurance.
Celebrating Together: Birthday day off, additional paid vacation days for personal life milestones (like your child's first school day, marriage, and more).
Recognition for Milestones: Enjoy tenure-driven benefits to celebrate your personal and professional journey with us.
Comfortable Work Environment: Cozy offices with an abundance of fresh fruit, snacks, drinks, and a positive atmosphere.
Unforgettable Events: Attend legendary events and network with colleagues across the entire Group.
Temporary Remote Working Options: Enjoy flexibility with opportunities to work remotely.
Free Parking: Office parking available.
The company’s provided mobile plan through Epic, with the plan set according to your role.
If you feel excited, but would like to hear more, don't hesitate to apply, and we will sort everything out as we go!
Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain, and more. Serving millions of users worldwide, the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun, fast and fair products and services. Powered by a team of 900+ Yoloers from 60+ different nationalities around the world, the Yolo's disruptive DNA is matched only by a desire to take everything we work on "to the moon".
Yolo Group
Slangs & AI meanings
Nip is slang for to snatch. Nip is slang for steal.Nip is slang for a Japanese person.
Zip one's lip is slang for to shut up, to keep quiet.
Sip is backslang for to urinate (piss).
Gip is slang for vomit.
Vic is Black−American slang for a victim
n checking account. The bank account into which you deposit your salary, only to have it seep away gently through the porous floor of the bank.
Ha'penny dip is London Cockney rhyming slang for sleep (kip). Ha'penny dip is London Cockney rhyming slang for a ship.
Apple and pip is British rhyming back slang for to urinate (sip).
1 n place in great disarray: Your flat is a complete tip! Derived I think from the British term rubbish tip, where one goes to tip rubbish. 2 a gratuity (universal).
This is an extended and less friendly version of "ip dip..." selection chant as used in primary school. Ip dip dog shit Fucking bastard dirty git You are not it.
Reprobate. "He's a mean ol' rip."
Hip [Hip] Adj. In Style S.S. I like that shirt, it is so hip!
Sherbert dip is London Cockney rhyming slang for a gratuity (tip).
Living the life of a pirate. If you are Going On The Account, you are becoming a pirate.
Cool. "That song was very hip"
Orange pip is British rhyming slang for a Japanese (nip).
When working out who was "it" for a game, you'd all put your left foot in a circle, and then one of you would say... Ip dip dog shit You are not on it. ... whilst touching each foot in turn. Was an accepted method of choosing who was it . Sophie has expanded on that with the following: For the Ip Dip... there is also a version that goes Ip dip Sky Blue Granny sittin' on the loo Drop a bomb Sing a song Out goes you.
VIP Account Manager
Nip is slang for to snatch. Nip is slang for steal.Nip is slang for a Japanese person.
Zip one's lip is slang for to shut up, to keep quiet.
Sip is backslang for to urinate (piss).
Gip is slang for vomit.
Vic is Black−American slang for a victim
n checking account. The bank account into which you deposit your salary, only to have it seep away gently through the porous floor of the bank.
Ha'penny dip is London Cockney rhyming slang for sleep (kip). Ha'penny dip is London Cockney rhyming slang for a ship.
Apple and pip is British rhyming back slang for to urinate (sip).
1 n place in great disarray: Your flat is a complete tip! Derived I think from the British term rubbish tip, where one goes to tip rubbish. 2 a gratuity (universal).
This is an extended and less friendly version of "ip dip..." selection chant as used in primary school. Ip dip dog shit Fucking bastard dirty git You are not it.
Reprobate. "He's a mean ol' rip."
Hip [Hip] Adj. In Style S.S. I like that shirt, it is so hip!
Sherbert dip is London Cockney rhyming slang for a gratuity (tip).
Living the life of a pirate. If you are Going On The Account, you are becoming a pirate.
Cool. "That song was very hip"
Orange pip is British rhyming slang for a Japanese (nip).
When working out who was "it" for a game, you'd all put your left foot in a circle, and then one of you would say... Ip dip dog shit You are not on it. ... whilst touching each foot in turn. Was an accepted method of choosing who was it . Sophie has expanded on that with the following: For the Ip Dip... there is also a version that goes Ip dip Sky Blue Granny sittin' on the loo Drop a bomb Sing a song Out goes you.
VIP Account Manager
V.I.P. is an American action/comedy-drama series, which ran from 1998 to 2002 in syndication. Below is a list of all episodes. V.I.P. at IMDb
specific VIP Angle. Three main accused Pulkit Arya (owner of the resort), Ankit Gupta (Assistant Resort Manager) and Saurabh Bhaskar (Resort Manager) confessed
Celebrity Big Brother US, placing 5th, and in 2021 on Big Brother Australia VIP, placing 12th.[citation needed] In August 2018, Newman published Unhinged
tickets sold out in less than 20 minutes, while all other tickets (including VIP tickets in excess of $5,000) sold out in less than 3 hours.[citation needed]
German football executive and former manager and player. He is widely regarded as one of the best football managers in the world. Since 1 January 2025,
HMAC-based one-time password (HOTP) algorithms. Password manager List of password managers "Aegis Authenticator - Secure 2FA app for Android". Aegis
of its All Annual Sports plan to a new entry-level plan known as Hotstar VIP. Intended as an introductory option, it includes access to sports content
backstage area, access to the Karl's Corner VIP experience as well as access to the VIP Entry and the VIP Lounge Koch, Karl (August 18, 2023). "Weezerpedia
Xunlei VIP Edition, and Xunlei Express Edition. As adware, Xunlei products feature banner advertisements, which can be disabled if logged in as a VIP user
Platformer revealed that Twitter had included dril on a secret list of 35 "VIP" accounts whose reach was amplified by its algorithms, alongside such users as