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Nottinghamshire, , United Kingdom
Copywriter - External Communications
Copywriter / External Communications - 9 months
Mansfield / Hybrid
c£28,543- £34,886 Dept on experience
We have an excellent opportunity for an experienced copywriter to work as a customer correspondence officer.
You will be working at the heart of the organisation, with various teams across the business to provide clear and effective written communication to external customers.
Your responsibilities will include,
Reporting to the Customer Correspondence Manager, the role of Copywriter - External Communications will involve:
Responding to enquiries from the public and Members of Parliament
Leading the review and resolution of complaints.
Working with diverse internal technical specialists to ensure that all responses are timely, grammatically accurate and compliant with legislative requirements.
Responding to communication on behalf of the executive team - you will have the ability to adapt tone and style of writing depending on the nature of the enquiry
Liaising directly with customers over the telephone to help resolve their queries, providing reassurance where required and follow up agreed outcomes and actions in writing
Logging and processing of correspondence on systems, as well as troubleshooting queries and identifying improvements
Producing documents to a high standard using the appropriate software, including the following but not limited to; MS Office and Excel.
Helping to manage a busy inbox
Taking on duties within the wider customer support team such as answering customer calls if requiredThe ideal candidate for the role of Copywriter - External Communications will have~:
Experience of creating written content with an eye for detail and the ability to write clearly and concisely using plain English.
Experience of liaising and coordinating with key stakeholders across a wide range of organisations
Attention to detail with proofreading / editing skills
Ability to translate complex technical information into clear, concise and customer-friendly language
1-3 years in a customer environment
Excellent written English and communication skills
Interested?? Call TurnerFox Recruitment on (phone number removed) or email your CV
Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion.
Thank you for applying with us. TurnerFox Recruitment Team.
Keywords for this vacancy - copywriter / copy writer / researcher / communications / marketing assistant / external communications / Customer Service / Customer Correspondence / Written Content / internal communications / PR / Marketing / Complaints handler
Slangs & AI meanings
An external walkway or gallery, for the use of officers, installed on the stern of British warships until the early 20th century.
ECU is American nursing slang for Eternal Care Unit, heaven.
Ham and eggs
the F-word with maternal overtones.
Noun. A bank's externally accessible cash dispenser, an ATM. [1970s]
Confucius might have supplied the Chinese with lots of ancient eternal wisdoms but the Aussies have created some of their own.
Masturbating a female digitally by external or internal stimulation of the clitoris, e.g. "I just fingered my girlfriend".
Noun. The vagina, inclusive of pubic hair. From the similarity of the external female genitals to Tasmania. Popularized in the UK by the comic Viz. [Orig. Aust. 1990s]
A reusable envelope for internal messages and paperwork.
A device held by the LSO that activates the “cut†light on the lens: as a verb, to drop a bomb or external fuel tank.
Used on internal communications devices, it means that the reply will be returned in a short time.
n The labia; the folds of tissue of the female external genitalia.
A steering device which can be placed aft, externally relative to the keel or compounded into the keel.
feeling broody or maternal.
Ham and eggs
No Internal Message
n The labia; the folds of tissue of the female external genitalia.
Copywriter - External Communications
An external walkway or gallery, for the use of officers, installed on the stern of British warships until the early 20th century.
ECU is American nursing slang for Eternal Care Unit, heaven.
Ham and eggs
the F-word with maternal overtones.
Noun. A bank's externally accessible cash dispenser, an ATM. [1970s]
Confucius might have supplied the Chinese with lots of ancient eternal wisdoms but the Aussies have created some of their own.
Masturbating a female digitally by external or internal stimulation of the clitoris, e.g. "I just fingered my girlfriend".
Noun. The vagina, inclusive of pubic hair. From the similarity of the external female genitals to Tasmania. Popularized in the UK by the comic Viz. [Orig. Aust. 1990s]
A reusable envelope for internal messages and paperwork.
A device held by the LSO that activates the “cut†light on the lens: as a verb, to drop a bomb or external fuel tank.
Used on internal communications devices, it means that the reply will be returned in a short time.
n The labia; the folds of tissue of the female external genitalia.
A steering device which can be placed aft, externally relative to the keel or compounded into the keel.
feeling broody or maternal.
Ham and eggs
No Internal Message
n The labia; the folds of tissue of the female external genitalia.
Copywriter - External Communications
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