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Jobs Customer Support Representative. jobs for Customer Support Representative
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Kitchener, ON, Canada
Customer Support Representative
Full job description
As a Customer Support Representative, you will be the first point of contact for many of our users. You are a customer focused, problem solver who is skilled at building relationships with clients. You have a deep understanding of the Company product and are a strong multi-tasker who is able to balance competing priorities.
What You'll Be Doing
* Answer general questions for all users through phone or via email
* Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
* Properly document and track customer issues and resolutions
* Follow escalation procedures as required
* Share resources with users to educate users on product features, workflows, and navigation of Company Cloud and the Company Mobile app
* Review compliance documentation to ensure details align with program specifications/ parameters
* Identify resource gaps, propose solutions and assist with development of resources
* Contribute to the knowledge base for the Support team
* Participate in weekly team meetings
* Contribute to the development of the customer support knowledge base and FAQs
* Collaborate with other departments (e.g., customer success, finance, sales, product) to resolve customer concerns
* Meet key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction.
What You'll Bring
* Demonstrated ability to take ownership of tasks and to work with little to no direct supervision
* Excellent written and verbal communication skillsHighly organized, excellent time management skills
* Ability to empathize with customer concerns while analyzing situations, identifying problems and developing effective solutions
* Strong ability to build positive external and internal relationships and work cross-functionally with other teams
* Willingness to learn new processes, adapt to change, and embrace company updates.
Nice to Have
* Familiarity with software such as microsoft excel, Google sheets, etc
Work Environment & Schedule
* Office hours: Open 8am-7pm, any shift may be assigned
* Remote work - Reliable internet access and quiet work environment
* Occasional overtime work may be required during holidays
Slangs & AI meanings
A disliked individual. Usually if a person is addressed with the word "sport" it denotes uneasiness, dislike or even hostility towards such one. However, if he is your mate, cobber or friend, then he is a "Good Sport"
A customer who doesn't leave tips
n Scottish takeaway meal served with (British) chips. When dish x is served in a Scottish chip shop with chips, it becomes an x supper. What the English call “fish and chips,” the Scots call a fish supper.
U.S. air support.
assault support helicopter company.
(abrv.) See Support Role Job.
A prostitute's customer.
I suppose is London Cockney rhyming slang for nose.
A male prostitutes customer.
First Customer Ship
customer
Fish supper is British slang for cunnilingus.
Any prostitutes customer.
A customer who doesn't leave tips
To overcharge a rude customer
Nose. That rotten drunk gave me a clip on me I suppose.
To overcharge a rude customer
Sport is slang for close a door so as to indicate that one is busy.
Naval Support Activity.
Customer Support Representative
A disliked individual. Usually if a person is addressed with the word "sport" it denotes uneasiness, dislike or even hostility towards such one. However, if he is your mate, cobber or friend, then he is a "Good Sport"
A customer who doesn't leave tips
n Scottish takeaway meal served with (British) chips. When dish x is served in a Scottish chip shop with chips, it becomes an x supper. What the English call “fish and chips,” the Scots call a fish supper.
U.S. air support.
assault support helicopter company.
(abrv.) See Support Role Job.
A prostitute's customer.
I suppose is London Cockney rhyming slang for nose.
A male prostitutes customer.
First Customer Ship
customer
Fish supper is British slang for cunnilingus.
Any prostitutes customer.
A customer who doesn't leave tips
To overcharge a rude customer
Nose. That rotten drunk gave me a clip on me I suppose.
To overcharge a rude customer
Sport is slang for close a door so as to indicate that one is busy.
Naval Support Activity.
Customer Support Representative
from customers about customer support have been dealt with effectively. Customer service may be provided in person (e.g. sales / service representative),
any release or comment from the developers. On 17 August, a customer support representative from JB Hi-Fi explained that the Xbox release was delayed until
side of the island. Crypto finds the module broken. A Furon Customer Support Representative instructs Crypto on how to repair the damaged HoloPox Unit
company over price increases, alleging he was told by a Netflix customer support representative in 2011 that he would pay the same price in perpetuity as long
and customer support. Therefore, these systems typically have a dashboard that gives an overall view of the three functions on a single customer view
temporarily prevented access to hundreds of its clients' sites, and customer support representative Denis Kukic said the surge was unexpected: "We had no advance
personality style and direct the caller with a compatible customer support representative. Steiner's book shares both the warning and the opportunity
that is supported by customer-focused customer service and marketing techniques. A customer advocacy policy encompasses all aspects of customer contact
fields such as technical support, canned responses to frequently asked questions may be an effective solution for both the customer and the technical adviser
many-to-many interaction model, in which many sales representatives are targeting a single job role, a customer relationship management system is preferred.