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Nysa, Opolskie, Poland
Senior Production Support Specialist 2nd Line
Poland Poland
ITDS
Pełny etat
Senior Production Support Specialist
Help us provide technical expertise in supported systems to global business users
Krakow-based opportunity with the possibility to work 100% remotely
As a Senior Production Support Specialist you will join the EU International Application Support team, which provides the Second line support on Local and Regional Applications for countries in Continental Europe. The Technology Services Europe Center was created to provide full life-cycle software manufacturing, deployment and business support services.
Your main responsibilities: Development & support in all aspects of the selected IT systems and applications
Day-to-day maintenance and proactive monitoring of production services and environments
New functionality/product deployment and changes to existing solutions
Providing technical expertise in supported systems to Business users
Adhering to all service level agreements and metric requirements at all times
Assistance on audit and operational controls related activities
Highlight problems/blockages and take the initiative to suggest ideas to change and improve processes
Assist site management in providing solutions for new initiatives/business & revenue improvements
Adhering to all service level agreements and metric requirements at all times
Strong emphasis on the maintenance of an effective and rigid control environment ensuring quality is never compromised
Expected to develop a strong working relationship with the business users and management in all supported sites, project, implementation, analyst and deployment teams
You're ideal for the role if you have:Detailed knowledge and past experience in MS SQL Server (T-SQL, SSIS, SSRS)
Knowledge and past experience in Internet Information Services (IIS)
Experience in developing or supporting customer-facing applications
Ability to learn new technologies and procedures very quickly
Excellent analytical skills, with the ability to multi-task and manage multi-users/sites
Ability to work independently and take responsibility
Interpersonal and organizational skills
It is a strong plus if you have:
Knowledge of chosen backend technology will be added advantage (C# .Net or Java)
Ability to work within an international environment
Ability to work under time and stress pressure
Ability to continuously provide a high quality of service and achieve customer satisfaction and ensure that necessary internal policies are fully executed
Internal job number #6476
You can report violations in accordance with ITDS's Whistleblower Procedure available here.
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Senior Moment
Senior Production Support Specialist 2nd Line
Specialist Rank, having no command function.
steal to support a habit
Solid sender is American slang for an exciting musician.
Body lice, usually now restricted to describe the variety that specialises in infesting the pubic areas (yes they DO specialise).
Term for weapons specialist.
Steal to support a habit
Fish supper is British slang for cunnilingus.
n Scottish takeaway meal served with (British) chips. When dish x is served in a Scottish chip shop with chips, it becomes an x supper. What the English call “fish and chips,” the Scots call a fish supper.
Junior sailors who are employed by the senior members to spread rumours.
Certified Strength & Conditioning Specialist
A group of ships traveling together for mutual support and protection.
I suppose is London Cockney rhyming slang for nose.
(abrv.) See Support Role Job.
Sender is American slang for a person who arouses others emotionally.
Nose. That rotten drunk gave me a clip on me I suppose.
Gunnery specialist.
Senior Moment
Senior Production Support Specialist 2nd Line
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