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Dabrowa Gornicza, ÅšlÄ…skie, Poland
Production Support Engineer SWIFT
Poland Poland Remote
ITDS
Pełny etat
Production Support Engineer (SWIFT)
Join us, and ensure seamless, secure transactions for thousands of customers
A Krakow-based opportunity with the possibility of working fully remotely
As a Production Support Engineer (SWIFT), you will be working for our client, a global leader in financial services. Responsible for providing support for critical payment services, working primarily from 4 PM to 12 AM. These services, utilizing IBM Sterling Integrator and various file transmission protocols, enable corporate customers to send and receive payments, reports, and other financial transactions. You will be contributing to the ongoing maintenance and improvement of global systems, ensuring high availability and smooth operation for over 4000 clients worldwide, while adhering to ITIL best practices and working in a dynamic, fast-paced environment.
Your main responsibilities:
Investigating system failures and incidents reported on the services supported
Communicating with various business and IT teams to resolve issues
Performing root-cause analysis and implementing production fixes
Providing on-call support and being flexible to work in shifts, including weekends
Adhering to SLAs and service delivery procedures defined by ITIL framework
Supporting critical payment and reporting systems with working hours primarily from 4 PM to 12 AM
Collaborating with a global team to ensure seamless service delivery
Documenting issues and solutions for future reference and continuous improvement
Ensuring the stability and security of the SWIFT gateway services
Proactively monitoring systems and resolving potential issues before they affect customers
You're ideal for this role if you have:
Fluent English
Proven experience as a production technical support engineer
Excellent problem-solving and root cause investigation skills
Understanding of IT infrastructure, particularly in payment systems
Experience with Host to Host and SWIFT gateways
Knowledge of file transmission protocols like FTPS, SFTP, AS2, SOAP, and SwiftNet FileAct
Experience with IBM Sterling Integrator, Sterling Engine proxy, and Sterling configuration manager
Proficiency in Java and Unix/Linux environments
Knowledge of Oracle Databases
Positive 'can-do' attitude, self-motivation, and adaptability in learning new technologies
It is a strong plus if you have:
ITIL Accreditation
Knowledge of Payment & Cash Management systems
Familiarity with Incident, Problem, Change, and Release Management procedures
Experience with APIs and Cloud platforms
Basic knowledge of MQ and Microservices architecture
We offer you:
ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people. The offer includes:
Stable and long-term cooperation with very good conditions
Enhance your skills and develop your expertise in the financial industry
Work on the most strategic projects available in the market
Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
Participate in Social Events, training, and work in an international environment
Access to attractive Medical Package
Access to Multisport Program
Access to Pluralsight
Flexible hours & remote work
You can report violations in accordance with ITDS's Whistleblower Procedure available here.
Internal job number #6304
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Slangs & AI meanings
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Engineer, so called from the large initial on membership buttons of the Brotherhood of Locomotive Engineers
Nose. That rotten drunk gave me a clip on me I suppose.
n Scottish takeaway meal served with (British) chips. When dish x is served in a Scottish chip shop with chips, it becomes an x supper. What the English call “fish and chips,” the Scots call a fish supper.
Fish supper is British slang for cunnilingus.
(abrv.) See Support Role Job.
Road foreman of engines, traveling engineer. Sometimes called traveling man
I suppose is London Cockney rhyming slang for nose.
A group of ships traveling together for mutual support and protection.
Engineer's spanner was old London Cockney rhyming slang for a sixpence (tanner).
Engineers and stokers is London Cockney rhyming slang for bailiffs (brokers).
An engine moving outside the yard without cars attached
Production Support Engineer SWIFT
Sport is slang for close a door so as to indicate that one is busy.
Engineer, so called from the large initial on membership buttons of the Brotherhood of Locomotive Engineers
Nose. That rotten drunk gave me a clip on me I suppose.
n Scottish takeaway meal served with (British) chips. When dish x is served in a Scottish chip shop with chips, it becomes an x supper. What the English call “fish and chips,” the Scots call a fish supper.
Fish supper is British slang for cunnilingus.
(abrv.) See Support Role Job.
Road foreman of engines, traveling engineer. Sometimes called traveling man
I suppose is London Cockney rhyming slang for nose.
A group of ships traveling together for mutual support and protection.
Engineer's spanner was old London Cockney rhyming slang for a sixpence (tanner).
Engineers and stokers is London Cockney rhyming slang for bailiffs (brokers).
An engine moving outside the yard without cars attached
Production Support Engineer SWIFT
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