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London, , United Kingdom
IT Senior Desktop Support
Location: London, SE11
Work Arrangement: On-premises
An exceptional career opportunity awaits you to join a prestigious national institution renowned for its historical significance and cultural impact.
This forward-thinking organisation offers a dynamic and inspiring work environment where your IT expertise will directly support the preservation and sharing of powerful historical narratives.
With substantial recent investments in digital infrastructure, you'll join a passionate team using cutting-edge technology across multiple UK sites. Your work will maintain vital systems supporting culturally significant projects with global impact – perfect for IT professionals seeking meaningful work in a purpose-driven environment.
IT Senior Desktop Support Key Skills:
We seek individuals with strong technical support knowledge, particularly in first and second-line support for hybrid environments involving Azure, on-premises infrastructure, and Windows systems. We are keen to connect with IT helpdesk specialists, desktop support engineers, IT service desk professionals, and others experienced in providing exceptional IT customer service.
To excel in this position, you must possess many of the following:
4+ years of proven experience working effectively within a multi-faceted technical environment
Demonstrable experience of excellent customer relationship skills with a good "bedside manner."
Experience providing customer support for networked user communities based on MS Windows.
Experience managing complex support cases and acting as a Problem Manager.
Ability to operate between Azure and on-premises environments, including AD and Intune.
Experience with helpdesk systems (Ivanti experience would be advantageous).
Capability in troubleshooting and diagnosing technical issues across various platforms.
Experience supporting Windows desktop systems, laptops, and potentially Mac environments.
All applicants must have good English communication skills, reside in the UK, and have the right to work.
About the IT Senior Desktop Support position:
You will be a crucial IT and AV Services team member, responsible for delivering exceptional service desk support across multiple UK locations. This is a key technical position focused on maintaining and supporting vital IT systems that enable the organisation's important work.
Responsibilities include:
Responding to user issues via phone, email, or chat and logging them into the ticketing system
Providing expert technical knowledge on desktop operating systems, networks, and related technologies
Managing complex support calls to successful resolution as a Problem Manager
Supporting both Azure cloud and on-premises infrastructure
Assisting with system monitoring, software updates, and security patching
Developing and maintaining desktop system documentation to required standards
Training users on IT systems and applications
Introducing new technologies, including AI chatbots
Deputising for the IT and AV Service Desktop Team Leader when required
This role promises a stimulating environment with varied and challenging responsibilities that directly support the organisation's mission to educate and inform the public about significant historical events.
Salary and Benefits:
Salary: To £40,000
Work Arrangement: On-premises
Benefits Include:
25 days annual leave (increasing to 30 after 5 years) plus public holidays
Exceptional pension contributions between 16.7%-24.3% through the Civil Service Pension Scheme
Interest-free season ticket loans after three months of service
Free entry to partner museum exhibitions
Continuous professional development opportunities
Enhanced maternity and paternity benefits linked to length of service
Childcare vouchers
Benenden Healthcare Society membership (subject to terms & conditions)
Access to The Charity for Civil Servants
Ride 2 Work Scheme
For more information on this IT Senior Desktop Support position, please contact us to discuss.
Our client welcomes everyone. They celebrate differences and encourage everyone to join and be themselves at work
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IT Senior Desktop Support
Junior sailors who are employed by the senior members to spread rumours.
got it?
See You At The Senior Center
Sender is American slang for a person who arouses others emotionally.
The Senior Naval Communicator (Signalman) in the ship.
Verb. Go for it. See 'have it'
Nark it is British slang for stop it.
The Senior Navy Chief Petty Officer.
Senior Moment
Senior Canadian Officer Present Afloat.
stop it
to make something or someone kool,hott or sexier
Solid sender is American slang for an exciting musician.
like it
Forget it or don’t do it
Female senior citizens who sell OxyContin
Officers, especially senior officers.
IT Senior Desktop Support
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