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Gibraltar, , Gibraltar
B2Spin is a rapidly growing team of company builders on a mission to bring life-changing moments of joy to our customers. B2Spin is headquartered in Gibraltar, the British Overseas Territory at the southern tip of Europe and we recruit the best talent globally, regardless of location.
We are looking for a driven and experienced VIP Account Manager to join our team. In this role, you will be responsible for developing and nurturing strong relationships with our high-value VIP players, playing a pivotal role in fostering customer satisfaction, enhancing loyalty, and driving revenue. If you have outstanding communication skills, a strong customer-focused mindset, and the ability to collaborate effectively with internal teams, we'd love to hear from you.
Areas of Responsibility
Act as the primary contact for a portfolio of high-value VIP customers.
Build and maintain strong relationships with key accounts, fostering customer satisfaction and loyalty.
Understand each VIP customer's unique needs, preferences, and playing habits to deliver personalized support and assistance.
Proactively engage with VIP customers, providing tailored assistance, addressing inquiries, and resolving issues swiftly.
Collaborate closely with internal teams, such as customer support, marketing, and product development, to ensure smooth account management and a seamless customer experience.
Identify opportunities to enhance the VIP experience through customized promotions, bonuses, and exclusive offers.
Recognize and act on up-sell and cross-sell opportunities within the VIP customer base.
Track and analyze key account metrics to spot trends and develop strategies for revenue growth.
Educate VIP customers about the loyalty program, highlighting benefits and tips for maximizing their rewards.
Collect customer feedback to continuously refine the VIP program and elevate the overall customer experience.
Advocate for VIP customers' needs within the organization, ensuring their feedback is considered and concerns addressed.
Stay informed on the latest trends and developments in the social gaming industry, including competitor activities, to identify opportunities and challenges.
Provide insights and recommendations to the management team based on market trends and customer feedback, driving growth and maintaining a competitive advantage.
What we are looking for...
Native or fluent in Spanish and English skills, both written and oral.
Experienced in sports with an in-depth understanding of the U.S. sports market, popular sports types, and a strong passion for the industry.
Proven experience as an Account Manager, host or a similar role involving customer hospitality and care.
Experience working within an online Sportsbook and Casino.
Excellent communication and interpersonal skills, with the ability to build strong relationships with VIP customers.
Strong customer focus and a passion for delivering exceptional service.
Analytical mindset with the ability to interpret data and make data-driven decisions.Self-motivated, result-oriented, and able to work independently as well as part of a team.
Familiarity with CRM systems and customer service software is a plus.
Knowledge of online marketing or sales strategies and loyalty programs is a plus.
Flexibility to work when your players are active.
Benefits:
Competitive salary
Flexibility and remote work
Training and development
International collaboration with our teams based around the world
Fast growing business where the sky's the limit for your career
Patrianna
Slangs & AI meanings
When working out who was "it" for a game, you'd all put your left foot in a circle, and then one of you would say... Ip dip dog shit You are not on it. ... whilst touching each foot in turn. Was an accepted method of choosing who was it . Sophie has expanded on that with the following: For the Ip Dip... there is also a version that goes Ip dip Sky Blue Granny sittin' on the loo Drop a bomb Sing a song Out goes you.
Ha'penny dip is London Cockney rhyming slang for sleep (kip). Ha'penny dip is London Cockney rhyming slang for a ship.
n checking account. The bank account into which you deposit your salary, only to have it seep away gently through the porous floor of the bank.
Reprobate. "He's a mean ol' rip."
Nip is slang for to snatch. Nip is slang for steal.Nip is slang for a Japanese person.
Zip one's lip is slang for to shut up, to keep quiet.
This is an extended and less friendly version of "ip dip..." selection chant as used in primary school. Ip dip dog shit Fucking bastard dirty git You are not it.
Cool. "That song was very hip"
Hip [Hip] Adj. In Style S.S. I like that shirt, it is so hip!
Sip is backslang for to urinate (piss).
Orange pip is British rhyming slang for a Japanese (nip).
Sherbert dip is London Cockney rhyming slang for a gratuity (tip).
Living the life of a pirate. If you are Going On The Account, you are becoming a pirate.
Apple and pip is British rhyming back slang for to urinate (sip).
Gip is slang for vomit.
1 n place in great disarray: Your flat is a complete tip! Derived I think from the British term rubbish tip, where one goes to tip rubbish. 2 a gratuity (universal).
Vic is Black−American slang for a victim
VIP Account Manager
When working out who was "it" for a game, you'd all put your left foot in a circle, and then one of you would say... Ip dip dog shit You are not on it. ... whilst touching each foot in turn. Was an accepted method of choosing who was it . Sophie has expanded on that with the following: For the Ip Dip... there is also a version that goes Ip dip Sky Blue Granny sittin' on the loo Drop a bomb Sing a song Out goes you.
Ha'penny dip is London Cockney rhyming slang for sleep (kip). Ha'penny dip is London Cockney rhyming slang for a ship.
n checking account. The bank account into which you deposit your salary, only to have it seep away gently through the porous floor of the bank.
Reprobate. "He's a mean ol' rip."
Nip is slang for to snatch. Nip is slang for steal.Nip is slang for a Japanese person.
Zip one's lip is slang for to shut up, to keep quiet.
This is an extended and less friendly version of "ip dip..." selection chant as used in primary school. Ip dip dog shit Fucking bastard dirty git You are not it.
Cool. "That song was very hip"
Hip [Hip] Adj. In Style S.S. I like that shirt, it is so hip!
Sip is backslang for to urinate (piss).
Orange pip is British rhyming slang for a Japanese (nip).
Sherbert dip is London Cockney rhyming slang for a gratuity (tip).
Living the life of a pirate. If you are Going On The Account, you are becoming a pirate.
Apple and pip is British rhyming back slang for to urinate (sip).
Gip is slang for vomit.
1 n place in great disarray: Your flat is a complete tip! Derived I think from the British term rubbish tip, where one goes to tip rubbish. 2 a gratuity (universal).
Vic is Black−American slang for a victim
VIP Account Manager
V.I.P. is an American action/comedy-drama series, which ran from 1998 to 2002 in syndication. Below is a list of all episodes. V.I.P. at IMDb
specific VIP Angle. Three main accused Pulkit Arya (owner of the resort), Ankit Gupta (Assistant Resort Manager) and Saurabh Bhaskar (Resort Manager) confessed
tickets sold out in less than 20 minutes, while all other tickets (including VIP tickets in excess of $5,000) sold out in less than 3 hours.[citation needed]
of its All Annual Sports plan to a new entry-level plan known as Hotstar VIP. Intended as an introductory option, it includes access to sports content
Celebrity Big Brother US, placing 5th, and in 2021 on Big Brother Australia VIP, placing 12th.[citation needed] In August 2018, Newman published Unhinged
HMAC-based one-time password (HOTP) algorithms. Password manager List of password managers "Aegis Authenticator - Secure 2FA app for Android". Aegis
backstage area, access to the Karl's Corner VIP experience as well as access to the VIP Entry and the VIP Lounge Koch, Karl (August 18, 2023). "Weezerpedia
German football executive and former manager and player. He is widely regarded as one of the best football managers in the world. Since 1 January 2025,
Michaels as VIP #1 Daniel C Kennedy as VIP #2 David Lee as VIP #3 Geoffrey Giuliano as VIP #4 Stephane Mot as VIP #5 Michael Davis as VIP #6 Lee Seo-hwan
chief architect of Banyan VINES. VINES ran on a low-level protocol known as VIP—the VINES Internetwork Protocol—that was essentially identical to the lower