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Sliema, Malta Island, Malta
Customer Service Team Leader (Polish Speaking)
WE ARE BETCLIC
A leader in Europe in sports betting and online games, Betclic is a French company with:
A community of 15 million players sport fans
⭐ a wide range of sports betting, poker, casino games, and online horse betting
⚽ More than 50 sports open to betting
400,000 sports events available to bet on each year
60,000 live sporting events broadcast each month
More than 4,000 casino games to try out
Over 2 million poker games played each month
numerous official partnerships such as in France the FFF, Ligue 1 Uber Eats, the Coupe de France, Rugby Top 14 (LNR), the Betclic Elite in basketball (LNB), UBB, Boxers de Bordeaux…
Headquartered in Bordeaux, Betclic is a multicultural and international company with more than 43 nationalities among its 950 employees in five European countries: France, Italy, Malta, Poland, and Portugal.
To find more information about us, please check our Corporate website:
Does the world of sports and games fascinate you? If you are a team-player, are ready to take on a new challenge, and have the ambition to build new solutions to offer our players a new and unique experience…
Betclic invites you to join the adventure!
#JoinBetclic #WeAreBetclic
ENTER THE GAME
The main aim for a Customer Service Team Leader aim is to supervise, manage and motivate the Polish group of Customer Service Agents whilst ensuring the achievement of key objectives to drive customer service within the specified team.
YOUR ROLE AT BETCLIC
In this context, your duties are:
Leading the Polish team in day-to-day activities and ensuring team KPI's & targets are exceeded and a high quality of service given to customers and internal departments.
Ensuring that all company, departmental and individual objectives are clearly identified and communicated.
Managing team productivity and general productivity adherence / driving the development of team members to maximize performance.
Assessing performance and providing constructive feedback to develop and liaising closely with the Training and Quality team regarding team training needs.
Manage all personnel issues in conjunction with company policy.
Liaising with other departments that have a direct impact on the customer journey (IT/WFP/Marketing etc).
Providing status updates/reports to senior management (both scheduled and ad-hoc).
Support Customer Service agents with internal escalation procedures.
WHO ARE WE LOOKING FOR?
Employees with a good dose of humour, respect and kindness, a little zeal and a real passion for their profession!
This job is for you if:
You have proven experience of industry especially in Customer Service.
You have written/spoken Polish skills at a native level.
You have excellent command of English in order to work in a multi-cultural environment.
You are Customer Service focused.
You have excellent communication and listening skills.
You have strong sense of initiative.
You can keep confidential information.
You are reliable and a team player.
You are enthusiastic and patient.
You are committed.
WHAT CAN YOU EXPECT?
Travel & Leisure benefit up to €600 per year.
Fitness benefit up to €15 per month.
Meal allowance.
Private health insurance after 6 months of employment.
Private pension scheme after 6 months of employment.
Relocation package.
Flexibility and remote working arrangement.
Possibility to work remotely from home country for few weeks/year.
Constant focus on skills development with a personalized annual training program.
Career development in an international environment.
And the opportunity to work in a friendly, youthful and fun atmosphere!
6 months Interim position to be filled as soon as possible in Sliema, Malta
Betclic Group - Tagliaferro Business Centre, Level 3, Gaiety Lane, Sliema SLM1551, Malta
Betclic
Slangs & AI meanings
Polish (shortened from polish and gloss) is London Cockney rhyming slang for masturbate (toss).
A religious service where fallen comrades are remembered and mourned.
Service is slang for sexual intercourse.
To polish off is slang for to finish completely.
A unique identifier that is issued to each member of the Canadian Forces. It replaced the Social Insurance Number as the common unique identifier for serive members. Consists of a letter and then eight digits.
Beaver cleaver is British slang for the penis.
Serpico is slang for cocaine.
Noun. A homosexual male. Due to not being interested in 'beaver' and leaving it alone. See 'beaver' (noun).
Derogatory term for sheep herder.
Clearance or service letter; fake service letter
CBSA Officers, i.e. the Canadian Customs and Border Police
Leaper is slang for a stimulant drug.
Reader is criminal slang for a pocketbook. Reader is slang for a marked playing card.
Crap, rubbish, balderdash, as in "You're talking pish". Also used is the term "pish posh".
Apple polish is American slang for flattery.
Turn a trick is prostitute slang for to service a customer.
Lip service is slang for fellatio.
Noun. Penis. See 'beaver' (noun).
Customer Service Team Leader (Polish Speaking)
Polish (shortened from polish and gloss) is London Cockney rhyming slang for masturbate (toss).
A religious service where fallen comrades are remembered and mourned.
Service is slang for sexual intercourse.
To polish off is slang for to finish completely.
A unique identifier that is issued to each member of the Canadian Forces. It replaced the Social Insurance Number as the common unique identifier for serive members. Consists of a letter and then eight digits.
Beaver cleaver is British slang for the penis.
Serpico is slang for cocaine.
Noun. A homosexual male. Due to not being interested in 'beaver' and leaving it alone. See 'beaver' (noun).
Derogatory term for sheep herder.
Clearance or service letter; fake service letter
CBSA Officers, i.e. the Canadian Customs and Border Police
Leaper is slang for a stimulant drug.
Reader is criminal slang for a pocketbook. Reader is slang for a marked playing card.
Crap, rubbish, balderdash, as in "You're talking pish". Also used is the term "pish posh".
Apple polish is American slang for flattery.
Turn a trick is prostitute slang for to service a customer.
Lip service is slang for fellatio.
Noun. Penis. See 'beaver' (noun).
Customer Service Team Leader (Polish Speaking)
business process is to offer each customer the right product or service (that is, the right deliverable) [...]. "team". Oxford English Dictionary (Online ed
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and encouraged Polish-speaking priests and Polish-oriented schools. Starting in 1896, Michał Kruszka began a campaign to introduce Polish language curricula
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season 2 The red team set the worst competitive record of any red team in the history of Hell's Kitchen in terms of dinner services. They were victorious
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