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Douglas, Isle of Man, Isle Of Man
Customer Service Officer (Social Security - Operations)
About the role
Looking for a meaningful role where your skills make a difference?
As a Customer Service Officer in our Social Security - Operations Team, you'll process benefit claims, assist the public with their enquiries, and ensure payments are accurate - helping people access the support they need. You'll develop valuable skills, work with a supportive team, and build a rewarding career in public service.
Enjoy a fast-paced environment where accuracy, problem-solving, and great service are valued. If you're looking for stability, professional growth, and the chance to make a real impact every day, apply today!
A workplace that invests in you
✔ A competitive salary that increases each 12 months until you reach the salary maximum.
✔ Annual leave starting from 21 days, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.
✔ A flexi-time scheme where you can accrue additional time worked to take as leave.
✔ Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
✔ Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.
✔ Discounted access to the NSC gym and island swimming pools as well as 1-to-1 support programmes and exercise classes with qualified instructors.
✔ Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and sign-posting on a wide range of issues.
✔ Ability to apply for an unpaid career break after 3 years' service.
✔ Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.
✔ Access to the Government staff canteen where you can purchase affordable meals, drinks and snacks.
Working for the Isle of Man Public Service
We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees' wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.
We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.
The Isle of Man Public Service is committed to creating an inclusive culture that celebrates . We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.
Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.
Things to note
Please note a relocation package is not available for this role.
Ready to apply?
We understand that you might have some questions about the role and the Recruiting Manager is on hand to support you. You can contact them at heather.crawford@gov.im.
To get the best out of your application, read our on the important essentials you need to know before applying.
Applications will be accepted up to midnight of the closing date specified. If you have difficulties applying online please contact the Recruitment Team on 01624 686300 or by email at .
Isle of Man Government
Apply now: Customer Service Officer (Social Security - Operations)
Slangs & AI meanings
Service is slang for sexual intercourse.
somebody lazy voluntarily on social security.
social security benefits
Office is British slang for to warn. Office is old British slang for a toilet.
A religious service where fallen comrades are remembered and mourned.
Special is Australian slang for a convict given special treatment on account of his education, social class, etc.
social security benefits
An officer assigned to look after a Seaman's welfare.
Noun. Social security benefits. {Informal}
Turn a trick is prostitute slang for to service a customer.
The soche is British slang for the Department of Social Security (DSS).
Lip service is slang for fellatio.
somebody taking advantage of social security
Phrs. Receiving social security benefits. {Informal}
The rank of Petty Officer dates from the eighteenth century in the Royal Navy. It was not then a rank, but an appointment, made by individual ship's captains. The usual practice was for a captain to choose his Petty Officers from his best seaman. Usually, the master-at-arms, the armourer, the sail-maker and the ship's cook were all Petty Officers. The term itself is from French, "petit officier" meaning small or minor officer. The rank of Chief Petty Officer first appeared in the Royal Navy in 1853.
Social, Local, Mobile
The officer assigned to assist the accused in the time of a service tribunal such as a summary trial or court martial. Though assigned to assist, the assisting officer never acts as a lawyer for the accused.
Prohibited or restricted by social custom.
Customer Service Officer (Social Security - Operations)
Service is slang for sexual intercourse.
somebody lazy voluntarily on social security.
social security benefits
Office is British slang for to warn. Office is old British slang for a toilet.
A religious service where fallen comrades are remembered and mourned.
Special is Australian slang for a convict given special treatment on account of his education, social class, etc.
social security benefits
An officer assigned to look after a Seaman's welfare.
Noun. Social security benefits. {Informal}
Turn a trick is prostitute slang for to service a customer.
The soche is British slang for the Department of Social Security (DSS).
Lip service is slang for fellatio.
somebody taking advantage of social security
Phrs. Receiving social security benefits. {Informal}
The rank of Petty Officer dates from the eighteenth century in the Royal Navy. It was not then a rank, but an appointment, made by individual ship's captains. The usual practice was for a captain to choose his Petty Officers from his best seaman. Usually, the master-at-arms, the armourer, the sail-maker and the ship's cook were all Petty Officers. The term itself is from French, "petit officier" meaning small or minor officer. The rank of Chief Petty Officer first appeared in the Royal Navy in 1853.
Social, Local, Mobile
The officer assigned to assist the accused in the time of a service tribunal such as a summary trial or court martial. Though assigned to assist, the assisting officer never acts as a lawyer for the accused.
Prohibited or restricted by social custom.
Customer Service Officer (Social Security - Operations)
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