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Somerset, , United Kingdom
Call Centre Supervisor x 2
£30k - £32k plus bonus
Location - Bridgwater
We are seeking a dynamic and enthusiastic individual to join our team as a Call centre supervisor. Its an exciting time to join the business as it heads into a new growth phase, the personal development and training opportunities along with the expansion plans are an opportunity that is genuinely rare to find.
In this role, you will lead a team of customer engagement executives and sales specialists, ensuring exceptional service experiences for our customers. If you are passionate about delivering outstanding service, thrive in a fast-paced environment, and have experience in team leadership, we want to hear from you.
Responsibilities:
* Lead and manage a team of customer engagement executives and sales specialists to deliver exceptional service and achieve team targets.
* Provide guidance, coaching, and support to team members, fostering their professional development and growth.
* Set clear objectives and performance metrics for the team, monitoring performance and providing feedback to drive improvement.
* Collaborate with other departments to develop and implement strategies to enhance customer engagement and satisfaction.
* Analyse customer feedback and data to identify trends and areas for improvement, taking proactive measures to address customer concerns.
* Stay informed about industry trends and best practices in customer engagement to continuously enhance the team's performance.
* Assist in the recruitment and onboarding of new team members, ensuring a smooth transition and integration into the team.
* Utilise call centre systems effectively and supervise teams against KPIs and objectives to drive performance and achieve targets.
Requirements:
* Minimum of 3 years of experience in a customer service or customer engagement role.
* Proven experience in leading and managing teams, with a focus on driving performance and results.
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
* Strong problem-solving abilities and a proactive approach to finding solutions to customer issues.
* Ability to thrive in a fast-paced environment, manage multiple priorities, and work well under pressure.
* Proficiency in customer relationship management (CRM) systems and tools.
* Flexibility and adaptability to respond to changing business needs and priorities
This role is being handled by Venture Recruitment, a specialist Trade, Retail and KBB recruitment consultancy covering the whole of the UK.
Working in partnership with Venture Recruitment will mean working with experienced sector specialists committed to ensuring a first class service. We work with some of the UK’s biggest and most progressive companies so please apply today to find out how we can support you with your next career move
Slangs & AI meanings
Call dinosaurs is American slang for to vomit
Call Earl is American slang for to vomit.
Call off all bets is Black−American slang for to die
Renter is slang for a male prostitute.
Call is Australian slang for to vomit.
Statement of complaint. [Call wardrobe! look at you girl].
Century is slang for one hundred pounds sterling or dollars.
Centre forward is British slang for a nine playing card.
Pall Mall was th century London Cockney rhyming slang for a girl.
Centre half is British slang for a five playing card. Centre half is London Cockney rhyming slang for scarf.
Rap centre is American slang for a meeting−place for group discussions.
Call buicks is American slang for to vomit
Blood ball was th century slang for an annual butcher's ball.
If you have been looking left, right and centre, it means you have been searching all over.
If you have been looking left, right and centre, it means you have been searching all over.
n median. Far from being a sought-after restaurant booking, this is in fact what Brits call the grassy area in the centre of a motorway which is there to stop you colliding with oncoming traffic quite as easily as you might.
Albert hall is British rhyming slang for wall.
To claim ownership. ("I call shotgun!").
Call Centre Supervisor
Call dinosaurs is American slang for to vomit
Call Earl is American slang for to vomit.
Call off all bets is Black−American slang for to die
Renter is slang for a male prostitute.
Call is Australian slang for to vomit.
Statement of complaint. [Call wardrobe! look at you girl].
Century is slang for one hundred pounds sterling or dollars.
Centre forward is British slang for a nine playing card.
Pall Mall was th century London Cockney rhyming slang for a girl.
Centre half is British slang for a five playing card. Centre half is London Cockney rhyming slang for scarf.
Rap centre is American slang for a meeting−place for group discussions.
Call buicks is American slang for to vomit
Blood ball was th century slang for an annual butcher's ball.
If you have been looking left, right and centre, it means you have been searching all over.
If you have been looking left, right and centre, it means you have been searching all over.
n median. Far from being a sought-after restaurant booking, this is in fact what Brits call the grassy area in the centre of a motorway which is there to stop you colliding with oncoming traffic quite as easily as you might.
Albert hall is British rhyming slang for wall.
To claim ownership. ("I call shotgun!").
Call Centre Supervisor
A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or
Ina's eight remaining children, Tri is a law student by day and a call centre supervisor at night. Pip, her gay son, is still pursuing his dream of entering
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Uniting Medically Supervised Injecting Centre Kings Cross (also known as Uniting MSIC or Sydney Medically Supervised Injecting Centre) is a state government-supported
Additionally, a subset of Supervisors manages the First Contact process, ensuring accurate call handling. The Supervisor role is staffed by either a