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Dalian, Liaoning, China
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
Role:
The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wiproâs Service Desk objectives
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Do:
Be responsible for primary user support and customer service
Respond to queries from all calls, portal, emails, chats from the client
Become familiar with each client and their respective applications/ processes
Learn fundamental operations of commonly-used software, hardware and other equipment
Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
Regular MIS & resolution log management on queries raised
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
Identify and suggest improvements on processes, procedures etc.
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Deliver: No.
Performance Parameter
Measure
1.
Service Desk Delivery
Adherence to TAT, SLA as per SoW
Minimal Escalation
Customer Experience
2.
Personal
Attendance
Documentation etc.
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Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
Wipro
Slangs & AI meanings
A unique identifier that is issued to each member of the Canadian Forces. It replaced the Social Insurance Number as the common unique identifier for serive members. Consists of a letter and then eight digits.
a quantitative analyst; a person who performs quantitative analysis
Bernice is American slang for cocaine.
Crevice was old slang for the vagina.
Any deck is that exposed to the weather, usually either the main deck or upper deck.
Noun. An office clerk. Probably from 'fly a desk'.
Deck is slang for to knock someone to the ground. Deck is slang for a package of illicit drugs.Deck is slang for a skateboard. Deck is slang for a surfboard.
Lip service is slang for fellatio.
Serpico is slang for cocaine.
Verb. To physically knock down, onto the deck.
Desk piano is Black−American slang for typewriter
Vrb phrs. To work in an office as a clerk, and predominantly spending one's time sat at a desk. Cf. 'desk pilot'. [Orig. RAF?]
Service is slang for sexual intercourse.
A religious service where fallen comrades are remembered and mourned.
Service Desk Analyst - L3
A unique identifier that is issued to each member of the Canadian Forces. It replaced the Social Insurance Number as the common unique identifier for serive members. Consists of a letter and then eight digits.
a quantitative analyst; a person who performs quantitative analysis
Bernice is American slang for cocaine.
Crevice was old slang for the vagina.
Any deck is that exposed to the weather, usually either the main deck or upper deck.
Noun. An office clerk. Probably from 'fly a desk'.
Deck is slang for to knock someone to the ground. Deck is slang for a package of illicit drugs.Deck is slang for a skateboard. Deck is slang for a surfboard.
Lip service is slang for fellatio.
Serpico is slang for cocaine.
Verb. To physically knock down, onto the deck.
Desk piano is Black−American slang for typewriter
Vrb phrs. To work in an office as a clerk, and predominantly spending one's time sat at a desk. Cf. 'desk pilot'. [Orig. RAF?]
Service is slang for sexual intercourse.
A religious service where fallen comrades are remembered and mourned.
Service Desk Analyst - L3
Corporate Help Desk". The New York Times. Joe Hertvik (July 7, 2016). "IT Support Levels Clearly Explained: L1, L2, L3, and More". "IT Help Desks Not Just For
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2024". New York Tech. "L3 announces leadership changes". Reuters. January 25, 2017. Retrieved December 11, 2023. "L-3 shuffles services leadership". Washington
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science fiction thriller Tau (2018) Millennium Falcon Navigation Computer (L3-37), The onboard navigation computer of the Millennium Falcon, shown in Solo:
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