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Tyne and Wear, , United Kingdom
Our client is one of the world’s largest OEM manufacturers with manufacturing sites worldwide, including a large production facility in the North East. They are currently looking for a 1st Line IT Support to join their team on a full time, permanent basis.
This is a fantastic opportunity to make a significant contribution to the organisation. Reporting to the ICT Group Manager Service & Operations, you will be the first point of contact for all European ICT issues logged in the Service Desk System.
Salary
£24,000 - £26,500 per annum, depending on experience
About the company
With a phenomenal global reach, this Company is passionate about employee satisfaction and encourages personal development at all levels.
Company benefits include;
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Excellent holiday allowance (up to 39 days)
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A great pension scheme
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Better health at work initiatives
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Subsidised canteen
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Private medical insurance
About the role
As 1st Line IT Support, you will be responding and resolving IT-related issues such as software, hardware, or network problems.
Key responsibilities for the 1st Line IT Support include:
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Set up, modify, and deactivate user accounts in systems like Active Directory.
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Support the installation, configuration, and updating of software.
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Provide clear updates and explanations to users regarding issue resolution.
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Escalate complex issues to higher-level support teams when necessary.
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Perform basic repairs or coordinate with vendors for hardware replacements.
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Track IT assets, ensuring the organisation’s devices and peripherals are accounted for.
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Contribute to improving workflows and service desk processes.
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Ensure users have the correct access permissions according to security policies.
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Follow data protection regulations (GDPR, SOX) and safeguard sensitive information.
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Participate in ICT projects where required under the guidance of Project Managers and Systems Engineers.
About you
The successful 1st Line IT Support will have an IT-related NVQ level 3 or at least one years’ experience in a similar role, with good technical knowledge.
Other requirements include:
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Team player, self-driven, capable of working independently, highly motivated
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Excellent problem-solving and analytical skills
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Strong communication and customer service orientation
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Ability to manage time effectively and prioritise tasks
Contact Us: If you would like more information about this role, or other opportunities, please contact our recruitment team.
Referral Scheme: Do you know someone who may be interested in this role? We offer a referral scheme with the chance to earn a £100 Amazon voucher (T&Cs apply). Get in touch today to find out more.
Thank you for your application!
Due to the high number of applicants unfortunately we are unable to respond to every candidate. If you have not heard from us within 30 days of your submission, we are sorry to inform you that your application has been unsuccessful
Slangs & AI meanings
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Cover it in sauce
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Play it "long-haired."
like it
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Verb. Go for it. See 'have it'
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got it?
IT Support
Phrs. An ultimatum - either like it or put up with it, but whatever, there is no choice. See 'lump it'.
Cover it in sauce
Add lemon to it
Add lemon to it
Play it "long-haired."
like it
stop it
Verb. Go for it. See 'have it'
Nark it is British slang for stop it.
CAN U DIG IT? a phrase meaning can you understand it
Hoof it is slang for to walk.Hoof it is slang for to leave, or walk away.Hoof it is slang for to dance.
Everybody's doing it, Doing it, Doing it, Picking their nose and.. Chewing it, Chewing it.
Forget it or don’t do it
run, run for it
Skip it is slang for abandon a project. Skip it is slang for abscond, disappear.
Cover it in sauce
got it?
IT Support
Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues related to hardware, software, and
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