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Ratchaburi, Ratchaburi, Thailand
Thailand
InterContinental
Full time
**Job Summary**
Under the general direction of the Front Office Manager or his / her delegate and within the limits of established InterContinental Hotels Group brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.
**Essential Duties and Responsibilities**
- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
- Registers all arrivals according to established procedures sometimes assists to room guests.
- Maintains intimate knowledge of departmental standards and procedures
- Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
- Maintains cashier float and ensures accurate daily report of all money received
- Cashes hotel guest’s personal and travelers checks and assists with currency exchange
- Keeps abreast of all modifications to accounting policies and procedures
- Responsible and attends to guest’s request of using the service of safety box at all times
- Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
- Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
- Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
- Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
- Will ask the guest for feedback of the stay and if feedback was positive an invitation card to rate our resort on trip advisor and holiday check is given to guest
- Performs the audit balances and prepares all works for audit in an orderly fashion
- Complete other responsibilities assigned by manager
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements
- All jobs assigned by supervisor.
**Required Skills**:
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Able to read and write English
- Proficient in the use of Microsoft Office and Front Office System
**Qualifications**
- High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
**Experience**
- 1 year experience in guest / customer service, or an equivalent combination of education and experience.
**Benefit**
In return, you can look forward to a competitive salary and benefits package including;
- 5-day workweek.
- Duty Meals.
- Laundered Uniforms.
- Accommodation - fully furnished studio room.
- Group life insurance and health insurance.
- Provident Fund / Social Security contributions.
- Annual leave.
- Annual Physical Health Check.
- Learning and Development Program.
- Worldwide IHG® Employee Room Rate Program.
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Guest Service Agent
Lip service is slang for fellatio.
Public Service Announcement
Bernice is American slang for cocaine.
The guy at the party no one seems to know. They usually lurk in the kitchen near the booze.
United Service Organization.
Service air
Be my guest is a slang expression of encouragement.
service station
Serpico is slang for cocaine.
A religious service where fallen comrades are remembered and mourned.
A unique identifier that is issued to each member of the Canadian Forces. It replaced the Social Insurance Number as the common unique identifier for serive members. Consists of a letter and then eight digits.
Service is slang for sexual intercourse.
Public Service Announcement.
Clearance or service letter; fake service letter
Crevice was old slang for the vagina.
Guest Service Agent
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