How the chatbots are geared up to transform city tourism for better hospitality?
How the chatbots are geared up to transform city tourism for better hospitality?

Over the past six decades, worldwide tourism has seen a continued expansion and diversification and it has now become one of the fastest growing economic sectors. According to United Nations report, “International tourist arrivals worldwide has grown from 25 million in 1950 to nearly 1.3 billion in 2018. Similarly, international tourism revenues earned by destinations around the world have grown from 2 billion US dollars in 1950 to 1260 trillion in 2015. The sector represents an estimated 10% of the world’s GDP and 1 in 10 jobs globally.”

In 2018, the World Tourism Day was celebrated with the theme of how Digital Transformation is supporting tourism.The technological advances like big data, artificial intelligence, and digital platforms are offering great opportunities for tourism to grow and sustain.

Today, we are talking about how the chatbot development is geared up to help city tourism.

  • Enhance customer service

Online chatbots have already shown their power when it comes to offering customer service and bringing new businesses. Tourism sector relies hugely on both of these factors. Travel chatbots development can help in retaining enough customers which is more than before.  

  • Beyond just interaction

Undoubtedly, chatbots are getting smarter with time. We can now see website pages and applications menu comes with this technology advancement, so as a user, we all need to get accustomed to it. The travel chatbots take the interaction to the next level. Artificial Intelligence bots use Machine Learning to identify commonly used terms and get more customer preference results. The chat script can be accordingly updated as per the service and previously recorded conversations to enhance the interaction.  AI powered chatbots are dynamic and thus offer better user experience in the field of tourism.

  • Decrease churn rate

Retaining customers and decreasing churn rate with travel chatbot development are gaining momentum. Chatbots can usually search for the information and get the details or the bot helps to get in touch with a human staff who is having the best knowledge to answer the question.

In the travel service, it is good if the chatbots and humans work together to provide an all-around customer experience. Proactive customer support helps in retaining a higher number of customers.

  • 24x7 service

The simplicity of asking the question in informal words and getting the reply at any time (after work hours) makes this process more interesting. For instance, if a traveler is looking for the top places to visit in a city, the application chatbot is offering the accurate list as per the customer demand. And this is increasingly growing. More and more companies in the tourism industry are opting for chatbots. Besides, the chatbots can also curate a rough itinerary for the users as per a set budget to offer a sound knowledge about any trip.

  • Send reminders

Chatbots can also help engaging customers by sending them notification, alerts, and reminders about any upcoming trips or plans or any pending trip which the users have added to the wish list.

The actual bot revolution has already started. Whatever industry you belong to, chatbots come with the great potential to support your business. Don’t be late, get the service for your business to stay ahead of the competition.


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